Helle Hollis - SpainREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. Drivers must hold a valid passport which will continue to be valid for at least one month after the expiry of rental period. The issue period of the passport must be for more than one year LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 1 years.
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental:
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MCMR, EDMR, ECMR, EDAR, | | 500.00 | | EUR | |
CDMR, IFMR, CWMR, FFMR, IFAR, FFAR, | | 600.00 | | EUR | |
IDAR, MTMR, | | 700.00 | | EUR | |
SVMR, IVAR, FVMR, | | 1000.00 | | EUR | |
METHODS OF PAYMENTForm of payment accepted: Mastercard credit card, Visa credit card Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Prepaid cards, Debit cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Unembossed cards, Virtual cards, Visa electron TAXESLocal taxes and fees are included in all charges, unless otherwise stated.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.
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MCMR, ECMR, EDMR, EDAR, | | 500.00 | | EUR | |
CDMR, IFMR, CWMR, FFAR, IFAR, | | 600.00 | | EUR | |
IDAR, MTMR, | | 700.00 | | EUR | |
IVMR, SVMR, IVAR, FVMR, | | 1000.00 | | EUR | |
FUEL POLICYTHE FUEL POLICY IS The customer is required to pay for a tank of fuel on arrival.
Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREThe Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
B (MCMR), | | 19 | | 19-20 | | 14.00 | | EUR | | N/A | | | |
B (MCMR), C (ECMR), D (EDMR), | | 21 | | 21-22 | | 14.00 | | EUR | | N/A | | | |
E (CDMR), SUV (IFMR), | | 21 | | 21-22 | | 16.00 | | EUR | | N/A | | | |
J (IVAR), | | 21 | | 21-22 | | 18.00 | | EUR | | N/A | | | |
Q (EDAR), SUV (IFMR), SUVXL (FFAR), S, M (IDAR), T, H (SVMR), K (FVMR), | | 25 | | | | 0.00 | | EUR | | N/A | | | |
The maximum age is | | Age | | Range | | Charge per day | | Max charge per rental | |
B (MCMR), C (ECMR), D (EDMR), Q (EDAR), | | 99 | | 75-99 | | 7.00 | | EUR | | N/A | | | |
E (CDMR), SUV (IFMR), SUVXL (FFAR), S, | | 99 | | 75-99 | | 8.00 | | EUR | | N/A | | | |
J (IVAR), M (IDAR), T, | | 99 | | 75-99 | | 9.00 | | EUR | | N/A | | | |
H (SVMR), | | 99 | | 75-99 | | 12.00 | | EUR | | N/A | | | |
All charges exclude tax and local fees, unless otherwise stated.
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAdditional drivers are charged at 23 EUR, per rental, per additional driver. If the additional driver is the spouse or partner of the main driver, there is no charge. All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSInternational one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location. Cross border travel is permitted, at no extra charge to: Gibraltar, Portugal and Andorra. NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 59 minutes from the indicated time in the reservation. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS AREOptional Extras, are to be paid locally, the charges not include local taxes and fees. Extras cannot be guaranteed and are subject to availability. OPTIONAL EXTRASChild and Booster Seats
6,00 EUR per day, Maximum charge of 60.00 EUR.
Booster High Backed - it’s now required by law that the booster seats are high-backed Helle Hollis provide these with ISO-fix to make it easier to install in the car.
According to the Spanish traffic law the child must use child seat or booster seat until the child is over 135 cm tall.
GPS
5.00 PER DAY. A mandatory deposit of 100.00 EUR
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYThe delivery and collection service is NOT available.
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 20 EUR + tax, for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.
EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESThe customer is required to return the vehicle washed inside and out. RENTAL EXTENSIONPlease note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Rental extension must be requested direclty to the rental branch
TRAFFIC ADMINISTRATION FINESThe customer is fully responsible for all traffic violations and parking fines during the rental period. If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence PETS ON BOARDPets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking RENTAL DURATIONThe rental maximum days is 30 days EARLY RETURNThere is no refund for unused days.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSPlease read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |